These Terms & Conditions apply to all purchases made through the website of Oliver & Grace Sydney, reachable via  info@olivergracesydney.com. By placing an order, you agree to these terms.

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1. Applicability

By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. We reserve the right to update these terms at any time without prior notice.

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2. Product Information

We make every effort to describe our products accurately and keep all information up to date. However, minor errors or inaccuracies may occasionally occur. We are not liable for typographical errors or temporary inaccuracies in product descriptions or pricing.

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3. Ordering & Payment

Orders are processed upon receipt of full payment. Available payment methods may vary depending on your location. Customers are responsible for verifying which payment methods are available in their region at checkout.

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4. Processing & Delivery

• Processing time: 1–3 business days
• Shipping time: 3–7 business days, depending on location
• Orders are shipped directly from our supplier
• Delivery times are estimates and may vary due to factors outside our control, such as customs delays or carrier issues

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5. Returns & Cancellations

For all return and cancellation conditions, please refer to our separate Return Policy page. Returns are only accepted under the conditions stated there.

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6. Liability

We are not responsible for loss or damage during shipping if tracking confirms the package has been successfully delivered to the address provided by the customer. Always double-check your shipping address before completing your order.

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7. Intellectual Property

All content on this website — including text, images, and logos — is the property of Oliver & Grace Sydney and may not be used, reproduced, or distributed without prior written permission.

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8. Complaints

Complaints can be submitted in writing via info@olivergracesydney.com We aim to respond to all complaints within 5 business days.

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9. Applicable Law

These Terms & Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms shall be subject to Australian jurisdiction.

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Customer Service Hours

Our support team is available during the following hours:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday – Sunday: 10:00 AM – 5:00 PM

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Contact

For any questions regarding these Terms & Conditions, please contact us at:

Company: Oliver & Grace Sydney Email: info@olivergracesydney.com